Frequently Asked Questions

Everything you need to know about shopping with Oh Hello Clothing

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy for occasion wear?

We accept returns on all items within 14 days of delivery, provided they are unworn, have all original tags attached, and are free of makeup or perfume marks.

Do you offer international shipping?

Yes, we ship our collections worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.

How do I know which size to order?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit in our tailored pieces.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. Please contact our customer service team within 30 minutes of placing your order to request any changes.

Is it safe to pay with my credit card on your site?

Absolutely. We use industry-standard SSL encryption and secure payment gateways like Stripe and PayPal to ensure your personal and financial information is fully protected.